The Consumer's Guide to Proper Shopping Etiquette

[Friendly Hostile]

About rule #10

We had just gotten out from a restaurant and my brother had to grab some frozen mice from the Petco across the street, and when we got in there they told us as we were walking in that they were closing in like 3 min. Does going in a picking up a few mice for a hungry snake and taking like one minute away from you guys from getting home breaking that rule?

If you're quick about it and make note that you're trying to be quick it's usually fine.  It's the people that come into a store at closing time and shop for 20-30 minutes that need to be banned from stores, aka Bluaki's mother.

Bluaki, I'd just like to let your mother know that she's a total ninny.  Be sure to send her to a poopty home.

[PsychoYoshi]

Hostile, you forgot Rule 13.

No texting or talking on cell phones when you're being rung out.

Although I suppose that it sort of fits in Rule 1.

[Gwen Khan]

Hostile, you forgot Rule 13.

No texting or talking on cell phones when you're being rung out.

Although I suppose that it sort of fits in Rule 1.

or eating

also people on foodstamps/WIC you are getting your food basically for free you have no right to complain about the price of food

[Friendly Hostile]

Hostile, you forgot Rule 13.

No texting or talking on cell phones when you're being rung out.

Although I suppose that it sort of fits in Rule 1.

I knew I forgot one.  I'll have to add it in later.

[StarWindWizard7]

I been in retail a little over 4 1/2 years. It'll be my complete 5th year on September 14th.
I been at the same job for years...and I'm finally a manager.

So not only do I deal with customers, but I deal with Babysitting my employees. (which in itself should be another thread).

How F_H feels is exactly how most of my Cashiers feel.
Me being every position at my job (except working in Team sports and tread mills and weight lifting, bleck!) I for one go through everything F_H listed.

Not sure it's listed, but what really gets me is those customers who steal.
Whats horrible about it, is that we can't do anything about it.
A customer can walk in, take a pair of Aesics shoes and walk right on out. We can't tackled them or anything. By the time we call the police and stuff, the guy is long gone.

Anyway, I'll reply to every rule and add my own 2 cents
(believe it or not, I wanted to post all of this when F_H made this thread but I lost all train of thought and gave up) lol


Etiquette Rule #1: Don't Be a Jackass

Most of the customers that come into my store aren't Jackasses. They usually know what they want and go for it.
The only jackasses "we" face are older people, especially the Old grandpa ones. So cranky...... They have a tendency of slamming/throwing the clothes or their money at the cashier, especially if they are not satisfied with what they have.

Etiquette Rule #2:  We're Here to Help.
Oh, yes we are... after all our customers "pay our bills" in retail that is. It's an outspoken law of common sense. If it's not for customers we won't even have a job. - and I need my job.
But the thing is, if you come to "US" with a good attitude chances are we will return the same attitude but twice as much, there for making your shopping experience all the better.
OR if we come at you very friendly and you respond back, the the experience is all the better still. - And it wouldn't hurt if you called our Corporate office and tell them how good your experience was there and how wonderful Customer Service was to ya! You help us, we will help you and vice versa.

Etiquette Rule #3:  Know the gosh darn Return Policy
INDEED. As F_H stated, our return policy is everywhere in our store and on the receipt. 90 day return policy with reciept, 30 day return policy on SHOES.
If you don't have your receipt you'll get a store credit of the lowest marked down price of said item.
Which means that if you paid for an item that $59.99 and you return it with out your reciect... AND if it rings up $19.99... SOL!! ha ha! And don't get upset at us about it either, We aren't that irresponsible. (and I know I spelled reciept wrong).

Oh, and if you DARE think your gonna return a pair of shoes that you Worn OUT you is MOFO'en Crazy.
Return policy on shoes: You have to have the original Box, can't be worn and it must be returned within 30 days.
You want to return shoes after you worn them out simply because they hurt you after you ran in them......... Uhhhhhhhh....... yeah..... Your keeping them.  >:(

Etiquette Rule #4:  Patience is Key
Hate to brag, but I'm the fastest Cashier at my job, so people usually leave at a very good rate. But for my slower cashiers... lol even I lose patience in them.....
The only time customers need to be patient is during returns.
Our return procedure is annoying and highly tedious. And if you don't have your reciet the time is even longer.


Etiquette Rule #5:  Put s*** Back
Looking over footwear And apparel, I couldn't of said this better myself.
If you try on 50 billion shoes, just don't leave them on a pile on the floor for us to pick up after you, you Heathen. I mean, haven't your parents taught you better. If you were working in retail and had to constantly pick up after people how would you feel? I could only imagine how your house is. If you have a question on where to put stuff, we are MORE then willing to put it back for you. Don't take a shirt, look at it, and then throw it on a (4 way a.k.a. rack) and toss the hanger on the floor. And most importantly..... DON'T LIVE YOUR CRAP IN OUR FITTING ROOMS! Give them back to the Cashier! Just going in a fitting room and picking up a laundry load of clothing thats Stuffed in a corner or underneath the bench is just ridiculous and lazy as heck. We do have a signe that says to give it to the Cashier.
Hope the lamp lite in our fitting rooms burs you while your getting undressed. >_>

Etiquette Rule #7:  Children
LOL at the children that mess around with the tread mills or try to pick up 50 pound hexagon dumbbells! :D
If your child gets hurt, don't blame us! *points to signe protecting us*. You parents are responsible for your children, not us. If you can't handle them, leave them in the car with the windows down.
I like telling kids not to mess around with the Equipment, they get scared and run away. ha ha ha ha

Etiquette Rule #8:  Breaking and Entering
Good thing most of our stuff is already out.  :robotindifferent:

Etiquette Rule #9:  Clearance and Sales
Our clearance items have a yellow sticker...and a 97 cent ending. Like 99.97 or 43.97, or 1.97.
*points* If you see a Big signe above a bunch of clothes that says Clearance.......chances are they are clearance, So stop asking!
NOT a racist....... but where I work, Mexicans have a great tendency on asking this question........... OR whats the price on an item.
Mexican:"Whats the price on these shoes?" .......

*I look at item*
"It says 59.97."

Mexican: "oooooooo.... so how much is it"

(((  :| )))

Or in any case, the price is as marked as the signe says.
I know they have a hard time speaking our language but Numbers are still the SAME.

Etiquette Rule #10:  Getting the f*** Out

LOL! When I 1st became a manager, and my store was about to close, I always made an annoucment saying that the store is about to close.... People would usually leave, but then some would stay....... and I'm like........ "uhhhhhhhhhh, you need to check our, our registers are about to close on you ... :| ". Either they get mad and leave with out buying anything, or they hurry up and check out.

But what REALLY gets me angry are those who walk in the store 10-5 minutes before we close, and they KNOW we are about to close. I will turn that store music off.... that should be your 1st signe. Darn teenagers.

But, as a manager I was told that even if I have 1 customer in the store, not to close.- which is fine. Not my fault the store will lose Pay Roll.

However, if I have one person in the store and it's after store hours, nobody is getting in.
And don't come to the door saying "are you guys open"?

...
Our OPEN Signe is turned "OFF", so NO we aren't open!
WE Also have our store hours on the Door so you can read what your question is.
Ugh!



Now to add some rules.

Etiquette Rule #11:  We have Name Tags.

OOOOOOOOOOOOOOOOOOOOO!!
Don't you EVEN DARE try to Whistle at me so you can get My attention! Or worst.. CLAP ! You want me from across the store you either come get me or say "Excuse me".
I am not an animal let alone Your Dog.
You whistle at me I'll just ignore you...and probably walk away.
You can't speak English, come get me or an associate.

Etiquette Rule #12:  We don't have ONLINE Items!

If you look online for something, fine...but don't call the store.
1 reasons.

1. ONLINE has over 10 times as much stock then any store in the country.

Hate those calls from people who say,

Customer: "Do you carry ___ in stock? I can give you the item number".

Me: "No sir, we don't carry online items in our store".

Customer: "but it's on your website".

Me: "See at the bottom of the web page it says stores don't carry online merchandise?"

Customer: "Oh, I see it...well can you still check for me?"

Me: *7 second pause*, "Hold on..." .... (5 seconds later) "No, we don't have that item"

Customer: *Click*

Me: *Slams phone down*  :robotangry: !!

Etiquette Rule #13:  STOP Calling our store and asking us where we are located!

Our store has been in the same sport since the Mid 70's!
(I know old, right? >_> )
If you don't know where it by now, get a clue.
And if we do tell you where it is exactly, don't ask us for direction if your coming from Texas... are you kidding me?  :-\

*face palms*

Until I think of more rants, this is all I have for now.....
F_H make a thread about co workers next. :P

*looks @ post*
Jeez, I think I typed too much.

-_-